What is your cancellation policy?

The cancelation policies can differ and depend on the website you used to make your reservation. Please refer to the booking confirmation email sent to you and you shall find the cancelation policy on there. If you have booked directly with us via our hotel official website, you can contact us at zeniyacho@kyotomachiyas.com to confirm the cancelation policy related to your booking. But if you have booked through a third-party, please contact them directly for assistance.