Do you have kids meal available at the hotel?

by Upwork | Sep 27, 2023

Yes, we have kids meals available. Please check our hotel service website for details. If you have booked the “Room with Meals” plan, our hotel will prepare adult meals for children over 6 years old. But if you prefer to receive a kids meal instead, please contact us...

Do you offer vegetarian meal options?

by Upwork | Sep 27, 2023

Yes, we offer vegetarian meal for our Japanese style breakfast and dinner. When placing an order via our website, please mention that you wish to change your meal to vegetarian in the section where you can add your request.

Do you offer both breakfast and dinner at the hotel?

by Upwork | Sep 27, 2023

Yes, we have in-room meal service available. Please check our hotel service webiste for more information.

What is your cancellation policy?

by Upwork | Sep 27, 2023

The cancelation policies can differ and depend on the website you used to make your reservation. Please refer to the booking confirmation email sent to you and you shall find the cancelation policy on there. If you have booked directly with us via our hotel official...

Can I pay at the hotel without providing credit card details in advance?

by Upwork | Sep 27, 2023

For all online bookings, we will require online payments in order to secure your booking. If you prefer another payment method, guests can also make bank transfer directly to our bank account in Japan.