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Can I send my luggage from your hotel?

Yes, you can but not directly from our hotel. Our hotel staff can assist you to make a delivery slip on your behalf which you can then bring it to the closest luggage delivery centres. The closest luggage delivery centre is xx mins walk from our hotel and the exact...

Can luggage be delivered to my room?

Yes, our hotel accepts luggage delivery. The details of luggage delivery are included in our hotel welcome guide which will be emailed to our guests after a reservation is confirmed. If you wish to know about luggage delivery details in advance, please email us at...

Is parking available at the hotel?

We do not have parking available at the hotel but there are coin-operated car parking lots available near our hotel. Locations of the car parking lots will be emailed to you shortly after your reservation is confirmed.

Can I store luggage after check-out?

Guests can use our complimentary hotel lockers to store their luggage after check-out. Our hotel staff will inform you which locker you can use at the time of check-in. But due to the limited number of lockers we have available, we cannot guarantee all of your luggage...

Can I store luggage before check-in?

If you arrive after 12pm, we can arrange to store your luggage in your room as long as you do not mind the room will be undergoing cleaning at that time. If you arrive before 12pm, we recommend our guests to use the coin lockers at Karasuma Oike Station which is just...