What should I do if the number of guests changes after booking?

by Upwork | Sep 27, 2023

Please contact us via email at zeniyacho@kyotomachiyas.com. Kindly include your reservation name and the date(s) of your stay in your email and we will assist accordingly.

The date I want to book is unavailable. What are my options?

by Upwork | Sep 27, 2023

Please use this waitlist link to sign up for email notifications. We will contact you as soon as we have availability for your preferred date(s).

Where can I make a reservation to get the best rate?

by Upwork | Sep 27, 2023

Our hotel official website offers the best rate. Please click on “Book Now” and enter your dates to secure a booking directly with us.

Do you have a kitchen inside the machiya house?

by Upwork | Sep 27, 2023

We do not have a full kitchen inside the machiya house. However, we do have a fridge, toaster/microwave, utensils, plates and cups available.

Is the reception desk open 24 hours a day?

by Upwork | Sep 27, 2023

No, our hotel staff are not always at the hotel but are stationed just 2 mins walk away. But should you require any assistance anytime of the day, please feel free to contact our hotel staff via phone.